Terms of service
Last updated: 29 August 2026
1. About These Terms
Welcome to Stiliana Kelesheva, an online store operated by GoMerchantSolutions Limited, company number 17322088, registered in England and Wales.
These Terms of Service govern your access to and use of our website, products, services, features and purchases made through our online store (collectively, the “Store”).
By visiting our website, creating an account or placing an order, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, Shipping Policy and Payments Policy.
If you do not agree with these Terms, please do not use the Store.
2. Eligibility
You must be at least 18 years old, or otherwise have legal capacity to enter into a binding contract, to place an order through our Store.
When placing an order or contacting us, you agree to provide information that is accurate, complete and current.
You must not use the Store for any unlawful or unauthorised purpose.
3. Customer Accounts
Certain parts of the Store may allow you to create a customer account.
You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account.
You must notify us if you believe your account has been accessed without authorisation.
Customer accounts are intended for personal use and may not be transferred or sold.
4. Orders
All orders are subject to acceptance and product availability.
After you place an order, you may receive an automated confirmation. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.
We may refuse, cancel or limit an order where reasonably necessary, including where:
- a product is unavailable;
- pricing or product information contains an obvious error;
- payment cannot be authorised;
- we reasonably suspect fraud or unauthorised activity;
- an order appears duplicated or commercially unreasonable; or
- accepting the order would breach applicable law.
Where we cancel an order after payment has been collected, we will refund the relevant amount using the original payment method.
5. Prices, Currency and Taxes
Products offered to customers in Australia are displayed and charged in Australian Dollars (AUD) unless clearly stated otherwise.
The final amount payable will be shown before you confirm your order.
Any GST or other mandatory taxes or charges that we are required to collect will be included or clearly disclosed as part of the total price before payment is completed.
Product prices may change from time to time, but a price change will not affect an order that has already been accepted.
6. Payments
Payment must be completed using one of the payment methods made available during checkout.
By submitting an order, you authorise us and our payment service providers to charge the selected payment method for the total amount shown at checkout.
Additional information about payment methods, payment security and transaction processing is available in our Payments Policy.
7. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability and pricing are accurate.
However, the appearance of colours, textures or other visual characteristics may vary depending on your device and display settings.
Minor variations that are normal for a particular product do not necessarily constitute a defect.
Nothing in this section limits any rights that you may have under the Australian Consumer Law.
8. Product Availability
Certain products may be available exclusively online and may be offered in limited quantities.
We may update, discontinue or modify products or product information where necessary.
Where an ordered product becomes unavailable after your purchase, we will contact you and provide an appropriate solution, including a refund where required.
9. Shipping and Delivery
We currently deliver orders to eligible addresses within Australia.
Our estimated delivery time is generally:
- Order processing: 1–2 business days
- Shipping transit: 3–7 business days
- Total estimated delivery time: 4–9 business days
Delivery estimates are provided in good faith but may occasionally be affected by carrier delays, weather, public holidays, address errors or other circumstances outside our reasonable control.
Further information is available in our Shipping Policy.
Nothing in these Terms removes any rights that you may have where goods are not supplied within an agreed or reasonable time.
10. Returns, Refunds and Australian Consumer Rights
We offer a 30-day change-of-mind return policy for eligible products, subject to the conditions described in our Refund Policy.
This voluntary 30-day return policy is separate from your rights under the Australian Consumer Law.
Goods sold to Australian consumers come with consumer guarantees that cannot be excluded by these Terms.
Where a product has a major failure, Australian consumers may be entitled to choose a refund or replacement. For a minor problem, we may be entitled to provide a repair or other remedy in accordance with the Australian Consumer Law.
Your statutory rights are not limited to 30 days and are not affected by requirements that apply only to voluntary change-of-mind returns.
Please see our Refund Policy for further details.
11. Damaged, Faulty or Incorrect Products
If you receive an item that is damaged, faulty or materially different from what you ordered, please contact us as soon as reasonably possible.
Providing photographs and your order number may help us assess the issue more quickly.
We may inspect or assess the product before providing a remedy where permitted by law.
Where the Australian Consumer Law applies, the remedy available will depend on the nature and seriousness of the problem.
We will not require you to pay return shipping costs where we are required by law to bear those costs.
12. Third-Party Services
Our Store may use or provide access to services supplied by third parties, including payment processors, website platforms, analytics providers and shipping providers.
We are not responsible for third-party websites or services that are outside our control.
Your use of a third-party service may also be governed by that provider’s own terms and privacy practices.
13. External Links
The Store may contain links to third-party websites.
Links are provided for convenience and do not necessarily mean that we endorse the third-party website, business, products or services.
We are not responsible for external content or services that we do not operate.
14. Reviews, Feedback and User Content
If you voluntarily submit reviews, comments, suggestions, photographs or other content to us, you confirm that you have the right to provide that material.
You grant us a non-exclusive, royalty-free licence to use, reproduce, display and adapt submitted content for legitimate business purposes, including operating and promoting the Store.
We may remove content that is unlawful, misleading, abusive, infringing or otherwise inappropriate.
15. Acceptable Use
You must not use the Store to:
- break any applicable law or regulation;
- infringe intellectual property or other legal rights;
- submit materially false or misleading information;
- harass, threaten or abuse another person;
- distribute malware or malicious code;
- obtain personal information without proper authority;
- interfere with the security or operation of the Store; or
- attempt to gain unauthorised access to any system or account.
We may restrict access where these requirements are materially breached.
16. Errors and Corrections
Information on the Store may occasionally contain typographical errors or inaccuracies.
We may correct genuine errors relating to descriptions, availability, promotions or prices.
If an error materially affects an order that you have already placed, we will contact you and provide an appropriate option, which may include cancellation and a full refund.
17. Consumer Guarantees and Warranties
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Any additional warranty or voluntary policy offered by us exists in addition to, and does not replace, your statutory consumer rights.
18. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for losses that are indirect, unforeseeable or unrelated to a breach by us.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability or remedies that cannot be excluded under the Australian Consumer Law.
19. Indemnity
To the extent permitted by law, you agree to be responsible for loss reasonably suffered by us as a direct result of your unlawful use of the Store or material breach of these Terms.
This section does not limit any non-excludable rights available to you under applicable consumer law.
20. Suspension or Termination
We may suspend or restrict your access to the Store where you materially breach these Terms, misuse the Store, engage in fraudulent behaviour or create a security risk.
Rights and obligations that arose before termination will continue where legally applicable.
21. Severability
If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
22. Governing Law
GoMerchantSolutions Limited is registered in England and Wales.
Subject to any mandatory law that applies to you, these Terms are governed by the laws of England and Wales.
If you are an Australian consumer, nothing in this section excludes or restricts protections that apply to you under Australian law, including the Australian Consumer Law.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Store, business practices or applicable legal requirements.
The current version will be published on this page together with its latest revision date.
24. Contact Us
For questions about these Terms or an order, please contact us:
Store Name: Stiliana Kelesheva
Business Name: GoMerchantSolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +61 39 0084284
Email: contact@stilianakelesheva.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (AEST)
We aim to respond within 24 hours.