Shipping policy

Last updated: 29 August 2026

1. Where We Deliver

Stiliana Kelesheva currently ships orders to eligible delivery addresses within Australia.

We currently do not offer delivery to countries outside Australia through this shipping service.

Customers are responsible for providing a complete and accurate delivery address at checkout.

2. Processing and Delivery Time

Estimated delivery time consists of order processing plus carrier transit time.

Our standard estimates are:

Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	3–7 business days
Total Estimated Delivery	4–9 business days

Order Cut-Off Time: Orders received before 2:00 p.m. (AEST) on a business day are processed the same day. Orders placed after that time, or at weekends and on public holidays, begin processing on the next business day.

Business days are Monday to Friday, excluding applicable public holidays.

These timeframes are estimates rather than guaranteed delivery appointments.

3. Order Processing

Orders are normally processed within 1–2 business days.

Orders placed on weekends or public holidays generally begin processing on the next business day.

Processing time includes order verification, preparation and packaging before dispatch.

4. Shipping Method and Cost

For eligible Australian orders, our standard shipping service is:

Shipping Method	Estimated Total Delivery	Cost
Standard Shipping	4–9 business days	FREE

Any different shipping option or charge applicable to a particular order will be clearly shown before checkout is completed.

5. Delivery Carriers

We use established shipping and logistics providers that service Australian delivery addresses.

The specific carrier may depend on the product, destination and fulfilment location.

6. Tracking

Where tracking is available, you will receive a dispatch confirmation containing your tracking information after the order has shipped.

Tracking information may take some time to become active after the carrier receives the parcel.

7. Delivery Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur because of:

carrier congestion;
extreme weather;
public holidays;
remote delivery locations;
address problems;
operational disruptions; or
circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact us and we will assist with investigating the shipment.

Nothing in this section limits any rights available to you under the Australian Consumer Law where goods are not delivered within an agreed or reasonable time.

8. Tracking Has Not Updated

If tracking has not shown meaningful movement for more than 5 business days after dispatch, please contact:

contact@stilianakelesheva.com

Include your order number and we will investigate with the relevant delivery provider.

9. Lost Shipments

If a parcel is confirmed lost in transit, we will work with the carrier and provide an appropriate resolution.

Depending on the circumstances, this may include a replacement or refund.

Your rights under applicable consumer law are not affected.

10. Damaged Parcels

If your parcel arrives visibly damaged, please retain the packaging where reasonably possible and contact us promptly.

Photographs of the package and product can assist us in investigating the issue.

Damage caused during delivery will be handled in accordance with our Refund Policy and applicable Australian consumer law.

11. Incorrect or Incomplete Address

Customers should review their shipping address carefully before submitting an order.

If you notice an address error, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Additional shipping costs caused solely by an incorrect address supplied by the customer may be the customer's responsibility where permitted by law.

12. Missed Deliveries

Where a delivery attempt is unsuccessful, the carrier may:

attempt delivery again;
leave collection instructions;
redirect the parcel to a collection point; or
return the parcel to the sender.

Please follow the instructions shown in your tracking information.

13. Contact Us

For shipping, delivery or tracking questions:

Store Name: Stiliana Kelesheva
Business Name: GoMerchantSolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +61 39 0084284
Email: contact@stilianakelesheva.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (AEST)