Contact
We're here to help.
If you have a question about a product, an existing order, shipping, returns, payments or anything else relating to your purchase, please contact our customer support team.
We aim to respond to all customer enquiries within 24 hours.
Customer Support
Email: contact@stilianakelesheva.com
Phone: +61 39 0084284
Customer Service Hours:
Monday to Friday
9.00 a.m. – 5.00 p.m. (AEST)
Enquiries received outside customer service hours will be answered as soon as possible during the next available business period.
Business Information
Store Name: Stiliana Kelesheva
Business Name: GoMerchantSolutions Limited
Registered Business Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Company No.: 17322088
Phone: +61 39 0084284
Email: contact@stilianakelesheva.com
Questions About an Order
If you are contacting us about an existing order, please include your order number in your message.
Providing your order number helps us locate your purchase and assist you more quickly.
For damaged, faulty or incorrect products, please also include a brief description of the issue and photographs where reasonably possible.
Returns
If you would like to return a product, please contact us before sending the item.
Do not send returns directly to our registered business address unless our customer support team has specifically instructed you to do so.
Once your return request has been reviewed, we will provide the appropriate return instructions and return destination.
For full information, please see our Refund Policy.
Shipping & Tracking
If you are contacting us about a shipment, please include:
- your order number; and
- your tracking number, where available.
Our estimated total delivery time within Australia is 4–9 business days, consisting of approximately:
- 1–2 business days for order processing; and
- 3–7 business days for shipping transit.
For complete information, please see our Shipping Policy.