Privacy policy
Last updated: 29 August 2026
1. Introduction
Stiliana Kelesheva is an online store operated by GoMerchantSolutions Limited, company number 17322088, registered in England and Wales.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products, communicate with us or otherwise interact with our services.
We handle personal information in accordance with applicable privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact Information
- name;
- email address;
- telephone number;
- billing address; and
- delivery address.
Order Information
- products purchased;
- order history;
- returns and refunds;
- transaction amounts; and
- payment references.
Full card details are generally processed directly by authorised payment providers rather than being stored by us.
Account Information
Where customer accounts are available, we may collect login information, preferences and account activity.
Communications
We may retain emails, customer-service enquiries, return requests, complaints and other communications you send us.
Device and Usage Information
We may automatically receive information such as:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- referring pages;
- cookies; and
- similar technical identifiers.
3. How We Collect Information
We may collect information:
- directly from you when you order products, create an account, subscribe or contact us;
- automatically when you browse or interact with our website;
- from payment processors;
- from shipping and fulfilment providers;
- from analytics and marketing service providers; and
- from other service providers used to operate the Store.
4. Why We Use Personal Information
We may use your information to:
- process and fulfil orders;
- arrange shipping and delivery;
- process payments;
- manage returns, exchanges and refunds;
- communicate with you about your order;
- provide customer support;
- detect fraud and protect our Store;
- maintain customer accounts;
- improve the website and shopping experience;
- perform analytics;
- meet accounting, tax and legal obligations;
- establish, exercise or defend legal rights; and
- send marketing communications where permitted by law.
5. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
- operate essential website functions;
- keep items in your cart;
- remember preferences;
- understand website usage;
- measure website performance; and
- support advertising or marketing where permitted.
You can control many cookies through your browser or other privacy controls.
Disabling certain cookies may affect the functionality of the Store.
6. How We Share Personal Information
We may disclose personal information where reasonably necessary to:
- Shopify and other website/platform providers;
- payment processors;
- shipping and fulfilment partners;
- technology and hosting providers;
- analytics providers;
- marketing service providers;
- professional advisers such as accountants or legal advisers;
- government, regulatory or law-enforcement authorities where legally required; and
- a purchaser or successor in connection with a legitimate merger, acquisition or business transfer.
We do not sell customer personal information as a standalone commercial product.
Service providers are expected to process information only for legitimate purposes connected with the services they provide.
7. Overseas Processing and Disclosure
Because our business and service providers may operate internationally, personal information may be processed or stored outside Australia.
Potential locations may include the United Kingdom, the European Economic Area, the United States and other countries where Shopify, payment processors, logistics providers or technology suppliers operate.
Where Australian privacy legislation applies, we take reasonable steps as required by law in relation to overseas handling or disclosure of personal information.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information from:
- unauthorised access;
- loss;
- misuse;
- alteration; and
- improper disclosure.
However, no internet-based service or electronic storage method can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.
Typical retention periods may include:
- transaction and accounting records: for the period required by applicable law;
- customer account information: while the account remains active and for a reasonable period afterwards;
- customer-service communications: for a reasonable period after the matter is resolved; and
- marketing records and preferences: until consent is withdrawn or the information is no longer required.
10. Access and Correction
Where applicable, you may request access to personal information that we hold about you.
You may also ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, contact:
We may need to verify your identity before processing a request.
We will respond within a reasonable period and in accordance with applicable law.
11. Privacy Complaints
If you believe we have mishandled your personal information, please contact us at:
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and aim to provide a response within a reasonable period.
Where the Australian Privacy Act applies and you are not satisfied with our response, you may have the right to raise the matter with the Office of the Australian Information Commissioner (OAIC).
12. Marketing Communications
We may send promotional emails or other electronic marketing communications only where permitted by applicable law.
For marketing directed to Australian recipients, we follow applicable requirements of the Spam Act 2003 (Cth).
Marketing communications will identify the sender and provide an appropriate method for unsubscribing.
You may withdraw your consent or unsubscribe at any time.
Where Australian spam rules apply, valid unsubscribe requests will be actioned within the legally required period.
Transactional messages such as order confirmations, shipping notifications and customer-support communications may still be sent where necessary to provide the service you requested.
13. Children
Our Store is intended for adults and is not directed toward children under 13.
We do not knowingly seek to collect personal information from young children.
If you believe a child has provided personal information to us without appropriate authority, please contact us.
14. Automated Processing
We may use automated technologies for routine activities such as fraud detection, security, checkout processing, analytics or product recommendations.
We do not intentionally rely solely on automated decision-making to make decisions that have significant legal effects on customers unless permitted by applicable law.
15. Shopify
Our Store is hosted using Shopify.
Shopify may process personal information in connection with hosting, checkout, order management, security and other e-commerce functionality.
Shopify's own handling of information is also governed by its applicable privacy documentation.
16. Third-Party Websites
Our Store may contain links to websites that we do not operate.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, technology or legal obligations change.
The latest version will be published on this page together with its revision date.
18. Contact Us
For privacy questions, requests or complaints:
Store Name: Stiliana Kelesheva
Business Name: GoMerchantSolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +61 39 0084284
Email: contact@stilianakelesheva.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (AEST)
We aim to respond within 24 hours.